Shipping and Returns
BELGIUM
Packages are generally dispatched within 2 days after receipt of payment. They are shipped via bpost (24 h) with a tracking number and delivered without signature until 10 kilos and with a signature from 10 kilos. Insurance is included in the delivery costs. For each delivery we send you a shipping number to track your package online.
Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while transport costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
The shipping costs via bpost (bpack 24h) for Belgium are :
0 to 5 kg : 6 €
5 to 10 kg : 7 €
10 to 30 kg : 10 €
Postal parcels via bpost can be delivered up to 30 kilos. Above please contact us.
At the best convenience of the customer, we can send the package either to an address or a post office. To be agreed after completion of the transaction.
Delivery is offered from 110 € of purchase everywhere in Belgium. Possibility to be delivered by us in certain cities.
You can pick up your order free of charge at our warehouse located at Rue Tienne Saint Gilles in Marcinelle (Charleroi) by appointment only.
FRANCE and LUXEMBOURG using bpost
The shipping costs via bpost (bpost world) with tracking number + insurance for France and Luxembourg are :
0 to 10 kg : 18 €
10 to 30 kg : 40 €
Postal parcels via bpost can be delivered up to 30 kilos.
The delivery will be made between 2 and 7 working days according to the destination (estimate given by the carrier) as of the sending.
FRANCE using DPD
The amount of shipping costs via DPD with tracking number for France is :
0 to 20 kg : 23 €
Parcels via DPD can be delivered up to 20 kilos.
The delivery will be made between 2 and 8 working days (estimate given by the carrier) as of the sending.
LUXEMBOURG using DPD
The amount of the shipping costs via DPD with tracking number for Luxembourg is :
0 to 20 kg : 10 €
Parcels with DPD can be delivered up to 20 kilos.
The delivery will be made between 2 and 6 working days (estimate given by the carrier) as of the sending.
THE NETHERLANDS using bpost
The shipping costs via bpost (bpost world) with tracking number + insurance for The Netherlands are :
0 to 10 kg : 18 €
10 to 30 kg : 40 €
Postal parcels via bpost can be delivered up to 30 kilos.
The delivery will be made between 2 and 8 working days according to the destination (estimate given by the carrier) as of the sending.
THE NETHERLANDS using DPD
The shipping costs via DPD with tracking number to The Netherlands are:
0 to 20 kg : 10 €
Parcels with DPD can be delivered up to 20 kilos.
The delivery will be made between 2 and 6 working days (estimate given by the carrier) as of the sending.
Returns
If you are not satisfied with your purchase returns are accepted within 14 days under certain conditions (read our general conditions of sale)